Hey pal, sorry to inform you but there might not be a current answer and resolvement into your issue, this bug hss been happening quite recently and still a mystery to us on why it has been occuring, you can try to message an Administrator/Manager on our discord if you need more information - or you can contact me if you need anymore questions PokéFind Discord: https://discord.gg/pokefind
I would say contacting an Administrator/Manager - Jr Mods, Mods and Sr Mods can't do anything about it.