Bought Champ rank didn't come through

Discussion in 'Bug Reports' started by _-EmeraldCat-_, Nov 24, 2017.

  1. _-EmeraldCat-_

    _-EmeraldCat-_ New Member

    Joined:
    Oct 15, 2017
    Messages:
    6
    Description: I recently bought a Champ rank and it didn't come through, so i waited 30/ an hour and it still hasn't come through (I already have a Expert Rank maybe a glitch with that?) and i know this is pathetic but i didn't get enough time to screenshot the receipt as i don't know how to screenshot on my computer, after purchase it says it has been confirmed but still hasn't come though. My username is EmeraldCat_YT Please help

    Date/Time: 25/11/2017 1:00 Pm > 2:27 PM

    Location: Store/ Pokemon Hub
     
    _-EmeraldCat-_, Nov 24, 2017
    #1
  2. Jadyns

    Jadyns Crazy Active Member

    Joined:
    Mar 20, 2017
    Messages:
    533
    Hello _-EmeraldCat-_, I'm sorry about the issue. Please email [email protected] with your IGN and any details about your payment information that you have. We will get to your purchase issue as soon as possible, thank you for your patience this far. If you have any other issues or questions feel free to message me on here or on discord.
     
    Jadyns, Nov 24, 2017
    #2
  3. _-EmeraldCat-_

    _-EmeraldCat-_ New Member

    Joined:
    Oct 15, 2017
    Messages:
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    Thank you Jadyns how long does it take until they respond to my Email btw?
     
    _-EmeraldCat-_, Nov 24, 2017
    #3
  4. Jadyns

    Jadyns Crazy Active Member

    Joined:
    Mar 20, 2017
    Messages:
    533
    Already answered your question on discord, but just for everyone else wondering. It usually takes a couple of hours so 1-4 to get a response from the support email depending on what time you send one out of course.
     
    Jadyns, Nov 25, 2017
    #4